About Us

Support Solutions was founded in 2001 with a simple premise: security tools should protect your business, not become another vulnerability to manage. Based in Washington State and serving medium to large businesses across the Pacific Northwest, we've spent over two decades helping organizations move beyond the endless cycle of detecting breaches after they've already happened.

Our Philosophy: Prevention First

Most cybersecurity strategies are built around detection and response — waiting for an attacker to act, then reacting. By the time an alert fires, the damage may already be done.

Our Prevention First approach flips that model. We help you prevent and neutralize threats before execution, not just respond faster once they occur. That means:

• Secure-by-Design solutions — chosen for proven security efficacy, not just feature checklists
• Disciplined vulnerability management — closing gaps before they're exploited, not after
• A real sense of urgency — because a delayed fix is a window an attacker can walk through
• Gaining operational efficiencies — fewer fire drills and less time spent chasing alerts means your team spends more time running the business, not defending it

As a Value Added Reseller, we're independent — not tied to any single manufacturer's roadmap. That independence lets us build a Prevention First stack around what actually keeps your business safe, drawing on relationships with the world's leading security manufacturers.

Why It Matters Now

The threat landscape isn't standing still, and neither are we. From AI-driven attacks and autonomous agents to the same ransomware and phishing threats that have targeted Pacific Northwest businesses for years, we help you get ahead of what's coming — not just clean up after it arrives.