SUPPORT SOLUTIONS was founded in 2001, with the primary goal of putting the Value back into Value Added Reseller. Based in Washington State, Support Solutions assists in dozens of industries spanning the globe. With a background in network security and availability, our team offers unparalleled expertise on new and emerging technologies that meet the needs of our client companies and organizations.
One of the primary issues that Support Solutions addresses is the complexity of managing Manufacturer Support and Subscription programs. In addition to a lack of consistency across the complex web of these licensing, support, and subscription programs many Value Added Resellers are happy to take renewal revenue from clients, but are unwilling or unable to do the work necessary to ensure renewals are done accurately.
We created Proactive Support Management- our proven methodology and a unique approach to managing these complexities- to assist our clients in controlling, managing, and reducing costs associated with managing support contracts. We work on your behalf to remove the burden of contract management, ensure contract accuracy, and reduce hard and soft costs associated with these contracts. Our clients save money by avoiding reinstatement fees, paying for the support of retired or duplicate devices, and preventing additional downtime due to contract issues.